Your lapsed customers are leaving money on the table. We call them back.

Most clients see their first booked appointments within 7 days of launch. We prioritize your highest-value lapsed customers first, so early results come fast.

WinbackEngine works best for multi-location service businesses with 500+ lapsed customers and $50+ average transaction values. Franchise operators see the biggest impact.

Guaranteed 5x ROI in your first 30 days. You commit $1,000 to start the pilot — refunded in full if we don't hit 5x in 30 days. After that, you set a weekly minimum commitment and we guarantee 5x against it: every $1 of committed fees recovers $5 in revenue, billed weekly. Recovery beyond your committed tier is billed at 4x, so moving up to a higher weekly commitment improves your blended rate. If we ever come in under your committed recovery in a given week, the shortfall rolls over as a credit toward the next. We use our own trained agents, so the cost risk lives with us — you only ever pay on revenue we actually recover.

Seriousness, not setup. Connecting to your CRM, training agents on your brand voice, and building the campaign takes real work — the $1,000 makes sure both sides are committed to the 30 days. If we don't deliver 5x your fees in those first 30 days, you get the $1,000 back. It's not a setup fee, not a retainer, and there are no other upfront costs.

Only revenue from lapsed customers we contact who book inside the attribution window. Normal repeat bookings from active customers, refunds, no-shows, and revenue from your existing active customers are all excluded. We track every call and every booking so there's full transparency.

Trained, dedicated human agents. Not bots, not robocalls, not automated dialers. Real people who learn your business and speak to your customers with care and professionalism.

We focus on what works best: real phone calls from trained agents. A personal phone call has dramatically higher conversion rates than emails or texts for re-engaging lapsed customers.

Yes. Every single call is recorded and available for your review. Full transparency is a core part of how we operate.

We integrate with Zenoti, Mindbody, Vagaro, WellnessLiving, Booker, Fresha, Phorest, MarianaTek, and more. If you use a different system, we can likely work with it. Just ask.

Our core campaigns include lapsed customer reactivation, birthday outreach, refer-a-friend, membership win-back, gift card promotions, VIP re-engagement, and seasonal campaigns. Every campaign is customized to your business.

No lock-in is required — but committing earns a better rate. You start with a 30-day pilot ($1,000 commitment, refunded if we don't hit 5x ROI). After that, you set a weekly minimum commitment and we guarantee 5x on it: commit $1,000/week and we recover $5,000/week in booked revenue from your lapsed list. Recovered revenue above your committed tier is billed at 4x. The higher your weekly commitment, the more recovery you lock in at the 5x rate — so there's a built-in reason to scale up. If we fall short of your committed recovery in any week, the shortfall carries over as a credit toward the next. You're billed weekly on revenue we actually recover, and you can adjust your commitment month-to-month.

Absolutely. We're fully TCPA and DNC compliant. Proper consent, proper timing, proper documentation. If a customer requests to opt out, we honor it immediately.