Privacy Policy
A brand of LTVplus, LLC · Effective October 17, 2026
This Privacy Policy explains how LTVplus, LLC, doing business as Winback Engine (“Winback Engine,” “we,” “us”) collects, uses and protects personal information when you visit winbackengine.com, book a call with us, or communicate with us by phone, text message, email or website chat.
Winback Engine helps service businesses reconnect with lapsed customers through trained human agents. If you have questions about this policy, contact us at privacy@winbackengine.com.
Information we collect
Information you give us. When you book a call, chat with us on our website, or otherwise contact us, we collect your name, email address, phone number, company name, and your answers about your business (such as business type, number of locations, average transaction value, and the booking or CRM system you use).
Information collected automatically. When you visit our website or open our emails, we may collect technical information such as your IP address, browser type, pages visited, the page that referred you, and campaign details (UTM parameters). We use cookies and similar technologies for this, as described under Cookies below.
Information from calls. Calls with Winback Engine may be recorded for quality and training purposes. We will tell you at the start of a call when it is recorded.
How we use your information
We use your information to:
- Schedule, confirm and remind you about calls you book with us
- Respond to your questions and provide information about our services
- Prepare for your call, for example by estimating the value of your lapsed customers
- Send you marketing messages, where you have agreed to receive them or where the law allows
- Understand how people find and use our website, and improve our services
- Keep records of your consent and opt-out choices
- Comply with legal obligations and protect our rights
Text messages (SMS)
If you check a consent box on our booking form, we may send you text messages. There are two separate, optional types of consent:
- Call-related messages: confirmations, reminders and scheduling updates about a call you booked.
- Marketing messages: tips, offers and service updates.
Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.
We do not sell, rent or share your mobile phone number or SMS consent with third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us send messages on our behalf.
We send emails about calls you book (confirmations and reminders) and, where the law allows, marketing emails about our services. Every marketing email includes an unsubscribe link, and we honor unsubscribe requests promptly. Service emails about a booked call may still be sent after you unsubscribe from marketing.
How we share information
We do not sell your personal information. We share it only with:
- Service providers that help us run our business, such as our CRM, scheduling and website chat platform, email and SMS delivery providers, video conferencing, and website hosting. They may use your information only to provide services to us.
- Legal and safety reasons, when required by law or to protect our rights, users or others.
- Business transfers, if Winback Engine is involved in a merger, acquisition or sale of assets.
The sharing described above does not apply to text messaging opt-in data and consent, which we share only as described under Text messages (SMS) above.
Our clients’ customer data
When a business hires Winback Engine, we process information about that business’s customers on the business’s behalf and under our agreement with them. That processing is governed by the client agreement and our Data Processing Agreement (winbackengine.com/data-processing-agreement), not by this policy. If you were contacted by one of our agents on behalf of a business you have used, please contact that business, or reach us at privacy@winbackengine.com and we will pass on your request and stop contacting you.
Data retention and security
We keep personal information only as long as needed for the purposes described in this policy, or as required by law. We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure.
Your choices and rights
You can:
- Opt out of text messages at any time by replying STOP
- Unsubscribe from marketing emails using the link in any email
- Ask us not to call you, and we will add you to our internal do-not-call list
- Request access to, correction of, or deletion of your personal information
Depending on where you live (for example California, or the EU or UK), you may have additional rights under local privacy laws. To make a request, email privacy@winbackengine.com. We will not discriminate against you for exercising your rights. For how we handle personal data under the EU and UK GDPR, see our Data Protection Policy (winbackengine.com/data-protection-policy).
Cookies
We use cookies and similar technologies to run our website, remember your preferences, and understand how visitors find us. These include:
- Analytics. We use Google Tag Manager and Google Analytics to see how visitors find and use our website. Google may collect information about your activity on our website and on other websites over time. You can opt out of Google Analytics with Google’s opt-out browser add-on.
- Campaign attribution. We store the campaign details (UTM parameters) from the link that first brought you to our website in a cookie for up to 90 days, so we know which campaigns lead to booked calls.
- Chat, scheduling and video. Our website chat, booking calendar and embedded video player are provided by third parties, which may set their own cookies when they load.
You can block or delete cookies in your browser settings, though some parts of the site may not work as expected. Our website does not currently respond to browser “Do Not Track” signals.
Children
Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page.
Contact us
LTVplus, LLC (d/b/a Winback Engine)
1032 E Brandon Blvd #1003, Brandon, FL 33511, United States
Email: privacy@winbackengine.com